Every Bottle. Every Order. Every Time.

The R-2.0 Promise

Luxury should come with confidence.

Here is everything we guarantee when you shop with R-2.0 Scents.

Our Commitments

What You Can Always Expect

Hassle-Free

15-Day Return Policy

If a scent doesn’t meet your expectations or you receive a defective product, return it within 15 days for a full refund or a replacement of equal value.

Product must be in original packaging with at least 90% remaining and used no more than once.

on-us

Free Delivery Over Rs. 5000

Upgrade your shopping experience with free shipping on all orders above Rs. 5,000.

Enjoy the convenience of luxury delivered right to your doorstep — no extra charge.

always here

Personalised Customer Support

Have a question or need guidance? Our dedicated support team is just a message away.

Whether it’s help with an order, a product recommendation, or a return. Attentive, human service every time.

For Every Occasion

Luxury Gift Services

Thoughtfully curated gift options for weddings, Eid, birthdays and every celebration in between.

Personalized gift wrapping and custom messaging available — make every unboxing feel extraordinary.

Be First

Exclusive Launch Offers

Be among the first to experience every new collection. Enjoy a special 30% launch discount on all orders placed within the first 15 days.

first 15 days of any new release — our way of rewarding early believers.

Year-Round

Regular Promotions & Discounts

From seasonal sales to Eid specials and surprise flash deals, we’re always creating new ways to help you indulge in luxury without compromise.

Peace of Mind

Our Return Policy, Simply Explained

We want every purchase to feel right. If it doesn’t, we make it simple to put things right — no hassle, no questions asked within the window.

When can I return a product?

Within 15 days of receiving your order. Returns submitted after this window unfortunately cannot be accepted.

What condition must the product be in?

The fragrance must be in its original packaging with at least 90% of the product remaining. It should have been used no more than once — unopened or near-full bottles only.

What do I receive for an approved return?

You can choose between a full refund to your original payment method or a replacement scent of equal value from our collection.

What if I received a defective product?

Contact our support team immediately with your order details and a photo of the defect. Defective products are eligible for a full replacement or refund regardless of usage.

How do I initiate a return?

Simply reach out to our customer support team via WhatsApp or email with your order number. We’ll guide you through the entire process within 24 hours.