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Questions, orders, recommendations or just want to say hello —
our team is always here for you.
Contact Details
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We typically respond within 24 hours on all working days.
For urgent queries, WhatsApp is the fastest way to reach us.
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Feel Free to Write to Us
We love hearing from our customers — whether it’s about our scents, an order, or simply your thoughts. We’ll get back to you as soon as possible.
24-Hour Response
Every message received on a working day gets a reply within 24 hours — no exceptions.
Personal Attention
You speak to a real person — not a bot. Your query is handled with care from start to finish.
Always Resolved
Whether it’s an order issue, a return, or a recommendation — we won’t rest until you’re satisfied.
Quick Answers
Frequently Asked Questions
How long does delivery take?
Orders are typically dispatched within 1–2 working days and delivered within 3–5 working days across Pakistan. You will receive a tracking update once your order has been shipped.
Do you offer Cash on Delivery (COD)?
Yes. Cash on Delivery is available on all orders across Pakistan. No advance payment required.
How do I return a product?
Contact us via WhatsApp or email within 15 days of receiving your order. Products must be in original packaging with at least 90% remaining. Our team will guide you through the full return process.
Can I get a recommendation before buying?
Absolutely. Message us on WhatsApp with your scent preferences, occasion, and budget — we’ll personally recommend the best match from our collection.
Do you offer gift wrapping?
Yes — personalised gift wrapping and custom messaging is available. Mention it in your order notes or contact us before placing your order to arrange it.
Are your products vegan and cruelty-free?
Yes. All R-2.0 Scents products are vegan, cruelty-free and free from harsh synthetic chemicals.
Ready to Explore?
Your Perfect Scent is Waiting
Browse our full collection and find a fragrance that tells your story.